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SALE ON NOW: SHOP UP TO 50% OFF NEW-TO-SALE AND LAST CHANCE STYLES

SHIPPING & RETURNS

Delivering #TheModeEdit Globally

We are currently dispatching all online orders daily (excluding public holidays). All orders will receive a dispatch confirmation email including a unique tracking number. All deliveries are made by registered courier and will require a signature. Should an ATL (Authority to Leave) be stated on the purchase notes by the buyer, then the buyer accepts all responsibility for missing packages left by the courier.

Australian Shipping

Standard Shipping

Mode Sportif offers free standard shipping within Australia for orders over $300. For shipping of all orders under $300 within Australia, Mode Sportif charges a flat rate of $10.

Delivery to most addresses is expected within 1-4 business days from the time your order has been shipped.

Express Shipping

Express shipping is available within Australia. Express Shipping must be selected at checkout and a flat rate of $20 will be charged.

Delivery to most addresses using Express Shipping is expected within 1-2 days.

Same-Day Shipping

All customers within metro Sydney are eligible for a same day delivery service. Orders must be placed before 1pm Monday to Friday and the Same Day Shipping option must be selected at the checkout. Same day shipping is charged at a flat fee of $20.

Click & Collect

Orders are available for collection from our Double Bay boutique, between 9.30am and 5pm Monday to Friday and 10am-5pm on Saturday. Please note, pick-up from Double Bay must be selected during checkout. 

Once your order is ready for collection, you will receive a notification via email with instructions on how to collect your order.

International Shipping

Shipping

International shipping costs are quoted at the checkout and will vary according to the delivery region. International shipping costs do not include duties or taxes that may be applied by customs at the destination country. Please note that we do not ship to PO Boxes internationally.

Taxes & Duties

Duties & taxes differ for each country and are not payable by Mode Sportif.

Please check with local customs authorities prior to any purchase to understand any duties & taxes an order may incur. These charges are payable by the customer when the goods arrive in the country.

Returns

Returns

Mode Sportif want you to love and wear your purchases. Therefore, if you are not perfectly satisfied with your order, Mode Sportif will supply a credit note or refund for return requests made within 21 days of the original order date. Please note, orders with sale items discounted at up to 50% off, or orders using a promotional code 20% or above, are eligible for return for a credit note only. Sale items with a discount of more than 50% are considered final sale and are not eligible for return. Mode Sportif cannot offer returns on earrings.

 

We offer four return resolutions:

 

1) Return any full price item for a refund to the original payment method. Please note, this option excludes sale items.

2) Credit note to 110% of the item/s purchase value. Please note, this option excludes sale items.

3) Credit note to 100% of the item/s purchase value. This option is applicable for sale items with a discount of less than 50%. Sale items with a discount of more than 50% are considered final sale and are not eligible for return.

4) Credit note to 110% of the item/s purchase price for item/s returned to a boutique by the customer personally. Please note, this option excludes sale items and does not apply to item returned via post or courier.

 

If your return request is approved, you will receive a Returns Authorisation and further directions on return shipping via email.

The Process

To lodge a return request, please click here.

 

If your return request is approved, you will receive a Returns Authorisation and further instructions for return shipping via email.

 

All items must be returned with their original packaging and with the RA number clearly noted. Any returned items without an RA will not be processed. 

 

Once your return has been received and checked, your refund or credit note will be processed.

 

Please allow up to 10 days for processing.

The Summer Shop

Embrace the sun with our curation of resort-ready essentials.

Our Boutiques

Shop #themodeedit in-store at our Mosman boutique and at our Double Bay flagship.

Join the Mode Society and receive $20 off your first order.

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