LOST OR DAMAGED GOODS
If your order is lost or damaged during transit, please contact us within 7 working days of placing your order at firstname.lastname@example.org.
ONLINE RETURN POLICY
Mode Sportif want you to love and wear your purchases. Therefore, if you are not perfectly satisfied with your order, Mode Sportif will supply a credit note or refund for return requests made within 21 days of the original order date.
Mode Sportif cannot offer returns on earrings or on sale items with a discount of 50% or more. Sale items with a discount of less than 50% are eligible for return for a credit note only.
To request & book a return, please click here.
REQUEST AN ONLINE RETURN
To lodge a return request, click here or sign-in to your account. If your return request is approved, you will receive a Returns Authorisation (RA) number, and a return shipping label. All items must be returned with their original packaging and with the RA number clearly noted. Any returned items without an RA will not be processed.
We offer three return resolutions:
1) Return any full price item for a refund to the original payment method, less return shipping costs. Please note, this option excludes sale items.
2) Credit note to 100% of the item/s purchase value, with complimentary return shipping
3) Credit note to 110% of the item/s purchase price for item/s returned to a boutique by the customer personally (no return label required). Please note, this option excludes sale items and does not apply to item returned via post or courier.
If your return request is approved, you will receive an RA, return shipping label and further directions via email.
Once your return has been received and checked, your refund will be processed, less shipping costs. If you have elected to return for a credit note, return shipping is complimentary.
Please allow up to 10 days for processing.
RETURN & EXCHANGE POLICY FOR IN-STORE PURCHASES
Please note, Mode Sportif’s return & exchange policy differs for in-store purchases.
For purchases made in-store, returns for store credit or exchange are accepted within 14 days of the purchase date. Refunds are not applicable on items purchased in-store.
Credit notes are valid for 3 years from the date of issue.
Footwear must be returned with all original packaging, including undamaged boxes. Mode Sportif does not accept returns without boxes or with marked or scratched soles.
All swimwear should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if the strip has been removed.
GIFTS & GIFT CARDS
If you have received items as a gift and wish to make an exchange, you may return items to receive a gift card of the same value . To organise a gift return, please contact our Customer Care team from 9am-5:30pm Monday-Friday on +61 417 001 009 or email email@example.com.
Gift cards are valid for 3 years from the original purchase date. Gift cards cannot be redeemed for cash.
THE FINE PRINT
Returns received outside of 21 days may be accepted at Mode Sportif’s sole and absolute discretion.
Returned items must be in their original condition - unworn, unwashed, unused and with all Mode Sportif and return tags attached. Garments received soiled or with make-up marks will not be accepted and will be sent back to the customer at the customer’s expense.
Mode Sportif will supply a Returns Authorisation (RA) number and a return postage label. All returns must clearly note the RA number, or may not be processed. Any items sent without the supplied postage label must be sent via registered post or by other such means or carrier of your choice, which provides proof of posting and delivery. Mode Sportif will not be liable for items lost in transit.
Where the items fail to be of acceptable quality, and the failure does not amount to a major failure, Mode Sportif is entitled to choose between providing you with a repair, replacement or other suitable solution. Exchange of items is subject to availability. Mode Sportif classifies items to be faulty (i.e. not acceptable quality) if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear are not considered to be faulty.
Mode Sportif will issue a credit note or refund to the original payment method used for purchase within 10 business days of receipt of a return, less incurred shipping costs. If you have elected to return for a credit note, return shipping is complimentary. A refund for faulty items will include the full value of the items returned, including the relevant taxes, shipping or return delivery costs.
Outside the above timeframe, our items come with guarantees that cannot be excluded under applicable Australian laws. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Mode Sportif to comply with applicable Australian laws.
For international returns, Mode Sportif recommends indicating on the packaging that the items are intended ‘Returned Goods’ or ‘For Exchange’ to avoid additional custom duties and taxes. Please ensure adequate insurance is taken for the safe delivery of your order. All international customers are obliged to pay for their goods to be returned for a refund or credit note.
Please note, Mode Sportif does not process refunds for sale items with a discount of 50% or more. Sale items with a discount of less than 50% are eligible for return for a credit note only.
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.